Warranty registration:

We will offer a 6 month one to one warranty on all our product. To apply for the warranty, please simply send us a email with the following requirement:

1) attach a photo of the serial number on the package.

2) attach a copy of the payment invoice for reference

3) send all the above information to warranty@coocepts.com with subject "coocepts product warranty registration"

Confirmation letter will be sent after we receive the application.


Process of applying for an exchanging:

This warranty will cover all the manufacturing defeats in 6 month. In the covering period, if the product is not functioning, please send us an email with the serial number and explain to us of the situation. After receiving the confirmation letter from coocpets for the replacement of the product, please send us back the product with the packaging to the below address and we will send you a new piece once we receive the product from you.